Return & Exchange Policy
Returns
Our return policy is valid for up to 7 days from the date of delivery. If 7 days have gone by since your order got delivered, unfortunately we cannot offer you a refund or exchange.
Acceptable reasons for return:
- The product received is unfit for consumption at the time of delivery
- The product is received in a damaged condition
IMPORTANT:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with labels as appropriate.
- Perishable items - fresh vegetables, fruits, mangoes, frozen etc. are exempt from any return or exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and you shall receive the refund within 5-7 working days.
Late Or Missing Refunds
If you have not received your refund, please contact us at refunds@indianginger.com
IMPORTANT: Sale Items or special offer items are not eligible for returns or refunds, only regular priced items will be refunded in case of return.
Exchanges
We only replace items if they are defective or damaged. To place a request for exchange kindly drop an email on exchanges@indianginger.com.
Shipping
To return your product, you should mail your product to: Indianginger.com, 20-22 Wenlock Road, London, N1 7GU
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.